Privacy policy

Last updated: November 3, 2025

Body Wise™ (“we,” “our,” or “us”) operates https://officialbodywise.com, including all related features, content, tools, products, and services (the “Services”).
This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information:

a. Contact Information

  • Name, billing and shipping address, phone number, and email address

b. Payment Information

  • Credit/debit card numbers, payment method, and transaction details (processed securely via Shopify Payments, PayPal, or other payment providers — we do not store this information ourselves)

c. Account Information

  • Login details, preferences, order history, and communication settings

d. Device and Usage Information

  • IP address, browser type, operating system, referring URLs, pages viewed, and the time/date of visits

e. Marketing & Tracking Information

  • Data collected through cookies, Meta Pixel, TikTok Pixel, and Google Tag Manager to improve our advertising and analytics

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders and transactions

  • Communicate with you about your purchases or inquiries

  • Provide customer service and support

  • Send updates, offers, and marketing communications (if you opt in)

  • Detect and prevent fraud or unauthorized activity

  • Improve our website, products, and marketing performance

3. Sharing Your Information

We share personal data only when necessary, including with:

  • Shopify – our e-commerce platform that hosts and processes your orders

  • Zendrop – our fulfillment partner that packages and ships your orders

  • Payment Processors – such as Shopify Payments and PayPal, to process secure transactions

  • Analytics and Advertising Partners – Meta (Facebook), TikTok, and Google, for advertising and site analytics

  • Service Providers – such as email marketing or customer support tools

Each third-party partner has its own privacy policy, which governs their use of your data.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

  • Enhance your browsing experience

  • Remember your cart and preferences

  • Measure the effectiveness of our marketing campaigns

  • Display personalized ads based on your browsing activity

You can choose to disable cookies through your browser settings, but some features of our website may not function properly if you do so.

5. Subscriptions and Marketing

If you sign up for recurring subscriptions or marketing communications, we may use your contact information to send updates or promotional offers.
You can unsubscribe from marketing emails at any time by clicking “Unsubscribe” in the footer of our emails.

If you have a subscription, you may cancel at any time by logging into your account or contacting us at support@officialbodywise.com.

6. Data Retention

We retain your information as long as necessary to:

  • Complete your transactions

  • Comply with legal and tax obligations

  • Resolve disputes or enforce agreements

When your data is no longer needed, it will be securely deleted or anonymized.

7. Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
All payment transactions are encrypted and processed through secure third-party providers.

Please note that no transmission over the internet or electronic storage method is 100% secure, but we follow industry best practices to safeguard your data.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access and Portability – Request a copy of your personal information

  • Correction – Request correction of inaccurate data

  • Deletion – Request that we delete your data (“right to be forgotten”)

  • Opt-Out – Withdraw consent for marketing communications or targeted advertising

To exercise these rights, contact us at support@officialbodywise.com.

9. Children’s Privacy

Our website and products are not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
If we become aware that we have collected data from someone under 18, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence, including in the United States and China (via our fulfillment partner Zendrop).
By using our Services, you consent to this transfer and processing.

11. Your Consent

By using our website, you consent to this Privacy Policy and the collection and use of your personal data as described.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The updated version will always include the “Last updated” date at the top of this page.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Body Wise™
📧 support@officialbodywise.com
📞 +1 (561) 570-5709
📍 1401 Forum Way, Unit #500
West Palm Beach, FL 33401
United States

Our support team is available Monday – Friday, 9 AM – 5 PM EST, and we typically respond within 48 hours.