Shipping policy
Last updated: November 3, 2025
Thank you for shopping with Body Wise™!
We work hard to ensure every order is packaged with care and delivered as quickly as possible. Please review our shipping policy below for complete details on processing times, delivery windows, and tracking information.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you’ll receive a confirmation email with tracking details.
Please note that during high-volume periods or promotional events, processing times may be slightly extended.
Fulfillment & Shipping Process
We partner with Zendrop, our trusted fulfillment partner, to ensure quality packaging and efficient delivery.
Here’s how your order is fulfilled:
-
Once your order is placed, our purchasing team sources your product(s) directly from the factory.
-
The factory ships the product to one of Zendrop’s warehouses in China.
-
Our receiving team sorts and verifies the shipment.
-
Our quality team opens and inspects each package to ensure it meets Body Wise™ standards.
-
A custom-branded thank-you card is printed and added to your order.
-
All products are carefully packed together, even if they originate from separate factories.
-
Our shipping team prints your label and dispatches your order on the next available outbound shipment.
This process ensures every product is quality checked and securely packaged before leaving our facility.
Shipping Locations
We currently ship only within the United States.
We do not ship to U.S. territories, P.O. Boxes, or APO/FPO/DPO addresses at this time.
Delivery Time
Average delivery time to U.S. customers is 8 business days from the date of shipment.
Delivery times may vary slightly depending on your location, carrier delays, holidays, or unforeseen circumstances.
Shipping Rates
-
Free Shipping on all orders over $50
-
$2.99 Flat Rate Shipping on orders under $50
Shipping costs are calculated and displayed at checkout.
Order Tracking
Once your order ships, you’ll receive a tracking number via email or SMS.
You can track your order anytime at:
👉 https://officialbodywise.com/pages/tracking
Please allow up to 48 hours after shipping for tracking information to update.
Delivery Delays
While we make every effort to deliver orders promptly, Body Wise™ is not responsible for delays caused by customs, weather, or carrier-related issues once the package has left our warehouse.
If your order appears delayed, please check your tracking link first. If it shows no movement after several days, contact us at support@officialbodywise.com.
Missing, Lost, or Stolen Packages
If your tracking shows “Delivered” but you did not receive your order:
-
Double-check your shipping address and surrounding area (mailroom, porch, etc.).
-
Wait 24 hours — occasionally carriers mark packages delivered before arrival.
-
Contact the carrier directly for additional details.
-
If the package is still missing, email us at support@officialbodywise.com within 7 business days of the delivery date so we can assist you.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing checkout.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error after placing your order, contact us immediately at support@officialbodywise.com.
Contact Us
If you have any questions about your order or our shipping process, please contact our support team at:
📧 support@officialbodywise.com
📞 +1 (561) 570-5709
📍 1401 Forum Way, Unit #500, West Palm Beach, FL 33401
Our team is available Monday – Friday, 9 AM – 5 PM EST, and we respond within 48 hours.