Shipping policy
Body Wise™ Shipping Policy
Last updated: October 12, 2026
Thank you for shopping with Body Wise™! We work hard to prepare your order with care and deliver it as quickly as possible. Below are the details on processing, shipping, and tracking.
1. Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Processing may take longer during promotions or high-volume periods. Once your order ships, we will send a shipping confirmation with tracking details.
2. Fulfillment and Shipping
We work with fulfillment partners, including Zendrop, to prepare, package, and dispatch orders.
Orders may be fulfilled from international facilities. Processing time is separate from the estimated delivery time below.
3. Shipping Locations
We currently ship within the United States only.
We do not currently ship to:
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U.S. territories
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P.O. Boxes
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APO, FPO, or DPO addresses
4. Estimated Delivery Time
Delivery typically takes approximately 8 business days after shipment, in addition to the 1–3 business days needed for processing.
Delivery dates are estimates and are not guaranteed. Transit times may vary because of location, carrier operations, customs processing, weather, holidays, or other disruptions.
5. Shipping Rates
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Orders over $50: Free shipping
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Orders of $50 or less: $2.99 flat-rate shipping
The shipping charge applicable to your order is displayed at checkout before payment.
For subscription renewals, shipping charges follow the terms disclosed when you enroll. Any applicable changes will be communicated as required by law.
6. Order Tracking
Once your order ships, you will receive tracking details by email or, where available, SMS.
Please allow up to 48 hours for the carrier to update tracking information after shipment.
If you have not received your tracking details, check your spam or junk folder, then contact support@officialbodywise.com for assistance.
7. Delivery Delays
If your order is taking longer than expected, check your tracking information first.
If tracking has not updated for several business days or your order has passed its estimated delivery window, email support@officialbodywise.com with your order number. We will work with our fulfillment partner or carrier to investigate and help resolve the issue.
If we cannot ship within the stated processing timeframe, we will notify you and provide any options required by applicable law, including cancellation and a refund where applicable.
8. Missing, Lost, or Stolen Packages
If tracking shows “Delivered” but you have not received your package:
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Confirm that the shipping address on your order is correct.
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Check your mailbox, porch, mailroom, front office, and other delivery locations.
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Ask household members or neighbors whether they received the package.
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Allow up to 24 hours for delivery, as carriers sometimes mark packages delivered early.
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Contact the carrier for delivery details.
If you still cannot locate your package, please email support@officialbodywise.com within 7 business days of the recorded delivery date.
We will review the delivery information and investigate available options. This reporting timeframe does not limit rights provided by applicable law.
9. Incorrect Shipping Information
Please review your shipping address carefully before placing your order.
If you notice an error, email support@officialbodywise.com immediately with your order number and the correct address.
We will attempt to update the address if your order has not entered fulfillment. Address changes cannot be guaranteed once processing or shipping has begun.
If an order is returned because of an incorrect or incomplete address, contact us to discuss reshipment or refund options. Additional shipping charges may apply where permitted by law.
10. Subscription Shipments
Subscription orders are prepared and shipped according to the schedule disclosed when you enroll. The processing and delivery estimates in this policy also apply to renewal orders.
For monthly subscriptions with a clearly disclosed and expressly accepted minimum commitment, the requirement is two paid monthly orders: the initial order and one monthly renewal.
Cancellation requests and their effective dates are governed by our Terms of Service and Return & Refund Policy, subject to applicable law.
To update your shipping address for a future renewal, contact support@officialbodywise.com before that renewal enters processing.
11. Returns
Please contact us for approval before sending a return. Return eligibility and refund details are explained in our Return & Refund Policy.
Approved return address:
Body Wise™
3758 E 104th Ave. #675
Thornton, CO 80233
United States
12. Contact Us
For shipping questions or assistance with your order, contact:
Body Wise™
Email: support@officialbodywise.com
Phone: +1 (561) 570-5709
Business mailing address:
1401 Forum Way, Unit #500
West Palm Beach, FL 33401
United States
Support hours: Monday–Friday, 9 AM–5 PM Eastern Time
We typically respond within 48 hours.