Body Wise™ Purchase Options & Cancellation Policy

Last updated: October 12, 2026

At Body Wise™, we want you to understand your purchase options, recurring charges, and cancellation terms before ordering.

1. Purchase Options

One-Time Purchases

One-time purchases are charged at checkout and do not create a recurring subscription.

Orders are typically processed within 1–3 business days, excluding weekends and holidays, and shipped according to our Shipping Policy.

You will receive an order confirmation followed by tracking details once your order ships.

Subscription Purchases

Subscriptions provide recurring product deliveries at the price and billing frequency displayed when you enroll.

By actively selecting and expressly agreeing to a subscription, you authorize recurring charges to your selected payment method, including disclosed taxes and shipping fees.

Your subscription continues to renew automatically until cancellation takes effect.

2. Minimum Subscription Commitment

For monthly subscriptions offered with a minimum commitment, you agree to complete two paid monthly orders:

1. Your initial subscription order

2. One monthly renewal order

Subject to applicable law, cancellation takes effect after these two required paid orders have been completed.

This commitment applies only when it was clearly disclosed and expressly accepted at enrollment. It does not apply retroactively to subscriptions purchased under different terms.

3. Managing or Canceling Your Subscription

To request cancellation, email support@officialbodywise.com with your name, checkout email address, and order number if available. You may also use any subscription management controls available through your customer account.

Before completing the minimum commitment: You may submit a cancellation request, and we will schedule cancellation after the second required paid order so no third renewal is charged, subject to applicable law.

After completing the minimum commitment: You may cancel future renewals by submitting your request before your next scheduled charge.

We will confirm cancellation by email.

Requests to change delivery frequency, skip an order, or pause a subscription are subject to the options available under your plan. A pause or skipped delivery does not count as a completed paid order toward the minimum commitment.

4. Orders Already Charged

Canceling a subscription does not automatically cancel or refund an order already charged.

If a renewal has been charged, contact us immediately. We will review whether the order can still be canceled before fulfillment.

Orders that have entered fulfillment or shipped generally cannot be canceled. Eligible returns are handled under our Return & Refund Policy, subject to applicable law.

Returning a product or requesting a refund does not automatically cancel your subscription. Please submit a separate cancellation request.

5. One-Time Order Cancellations

If you need to cancel a one-time purchase, email support@officialbodywise.com immediately.

We will attempt to cancel your order if it has not entered fulfillment. Cancellation cannot be guaranteed once fulfillment has begun.

If we successfully cancel your order, we will refund the payment to your original payment method.

If your order has already shipped, please review our Return & Refund Policy for return eligibility.

6. Payment Authorization and Renewals

One-time purchases authorize a charge for that order only.

Subscription purchases require your express agreement to recurring charges at the price and frequency disclosed before enrollment. Leaving a preselected subscription box unchanged does not, by itself, establish express agreement.

Subscription charges occur on the scheduled renewal date unless cancellation has taken effect.

We will provide renewal reminders, notices of material changes, and requests for additional consent where required by applicable law.

7. Failed Payments and Account Updates

If a subscription payment fails, we may notify you and retry the payment according to our payment provider’s procedures. Your subscription or shipment may be paused if payment remains unsuccessful.

A failed payment does not count as a completed paid order.

Please keep your payment details, email address, and shipping address current. Use any available account controls or contact support@officialbodywise.com for assistance.

Changes to shipping details should be submitted before the affected order enters fulfillment.

8. Marketing Preferences and Consumer Rights

Unsubscribing from promotional emails or SMS messages does not cancel your product subscription.

If you believe you were enrolled or charged without authorization, contact us promptly so we can investigate.

Nothing in this policy limits cancellation, refund, or other rights provided by applicable law. Where the law requires earlier cancellation or additional protections, those requirements apply.

9. Customer Support

Email: support@officialbodywise.com
Phone: +1 (561) 570-5709

Business mailing address:
Body Wise™
1401 Forum Way, Unit #500
West Palm Beach, FL 33401
United States

Support hours: Monday–Friday, 9 AM–5 PM Eastern Time
We typically respond within 48 hours.