Body Wise™ Return & Refund Policy

Last updated: October 12, 2026

We want you to love every purchase from Body Wise™. Please review the terms below for returns, refunds, exchanges, and subscription orders.

1. Return Window

You have 30 days from the date of delivery to request a return.

After this period, we cannot accept returns or exchanges, except where required by applicable law.

2. Eligibility for Returns

To qualify for a return:

• Your item must be unused, unopened, and in its original packaging.

• It must be in the same condition you received it.

• You must provide a receipt, order number, or other proof of purchase.

For hygiene and safety reasons, we cannot accept returns of opened, used, or partially used skincare or personal-care products. This does not limit your rights regarding defective, damaged, or incorrect items.

3. Non-Returnable Items

The following items are not eligible for return, except where required by law:

• Opened or used products

• Sale or discounted items

• Gift cards or downloadable content

4. How to Start a Return

Email support@officialbodywise.com within 30 days of delivery. Include your order number and the reason for your return.

Please obtain return approval before shipping your item. Once approved, send your return to:

Body Wise™
3758 E 104th Ave. #551
Thornton, CO 80233
United States

After shipping your return, email us the tracking number so we can monitor its arrival.

Customers are responsible for return shipping costs for ordinary returns. We recommend a trackable shipping service, as we cannot issue a refund until we receive and inspect the returned item.

5. Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or card provider may require additional time to post the funds.

Original shipping charges are non-refundable for ordinary returns, except where required by law.

6. Subscription Orders & Minimum Commitment

Enrollment and recurring billing

By actively selecting and agreeing to a subscription purchase, you authorize Body Wise™ to charge your selected payment method automatically at the price and billing frequency disclosed when you enroll.

For monthly subscriptions offered with a minimum commitment, the commitment is two paid monthly orders: your initial order and one monthly renewal order. This requirement must be clearly disclosed and expressly accepted before purchase.

Cancellation

Subject to applicable law, cancellation takes effect after the two required paid orders have been completed.

You may submit a cancellation request before completing the minimum commitment by emailing support@officialbodywise.com. We will record your request and schedule cancellation after the second required paid order, so no third renewal is charged.

After completing the minimum commitment, you may cancel future renewals by emailing support@officialbodywise.com before your next scheduled charge. We will confirm your cancellation by email.

Subscriptions continue to renew automatically until canceled. Cancellation stops future renewals when effective; it does not automatically cancel or refund an order already charged.

Returns and subscription status

Subscription orders are subject to the same return eligibility rules as other orders. Returning an item or requesting a refund does not automatically cancel your subscription. Please request subscription cancellation separately.

The minimum commitment applies only to subscriptions enrolled under clearly disclosed and expressly accepted minimum-term conditions. It does not apply retroactively to existing subscriptions.

Nothing in this policy limits cancellation, refund, or other rights provided by applicable law. If you believe you were enrolled or charged without authorization, contact us so we can review the issue.

7. Exchanges

We replace items that are defective, damaged, or incorrect.

Email support@officialbodywise.com with your order number and a clear photo of the issue so we can review your request.

8. Late or Missing Refunds

If an approved refund has not appeared:

1. Check your bank or credit-card account.

2. Contact your bank or payment provider about processing times.

3. If you still cannot locate the refund, email support@officialbodywise.com.

9. Damaged, Defective, or Incorrect Orders

Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the issue.

We will review your request and arrange a replacement or refund as appropriate. This reporting period does not limit rights provided by applicable law.

10. Contact Information

Email: support@officialbodywise.com
Phone: +1 (561) 570-5709
Business mailing address:
1401 Forum Way, Unit #500
West Palm Beach, FL 33401

Support hours: Monday–Friday, 9 AM–5 PM Eastern Time
We typically respond within 48 hours.

Please send approved product returns to the Thornton return address in Section 4.